Contact us

We are keen to respond to your needs and learn from your experience, feedback and suggestions. Please contact us so we are better able to improve organisational effectiveness in the humanitarian and development sector worldwide.

General enquiries

info@peopleinaid.org  /  +44 (0)20 3137 3590

Europe and North America

Executive Director

Jonathan Potter  /  jonathan@peopleinaid.org  /  +44 (0)20 3137 3591

Jonathan is People In Aid’s Executive Director, responsible to the Trustees and funders for the financial and operational performance of People In Aid, to the members for ensuring their organisation responds to their needs effectively and efficiently, and to staff for a productive working environment.

Jonathan worked for ten years in sales and marketing, supplying broadcasters around the world with movies and TV programmes. In the development sector he worked in fundraising for Actionaid before joining BESO (a volunteer-sending organisation) as Director of External Relations. In 2001 he joined People In Aid and has been immensely proud of its increasing recognition by it’s members and the wider sector for the central role it plays.

During his time at People In Aid he has had many articles published, addressed numerous sector-wide or oganisation-specific conferences and meetings. Jonathan acted as a consultant for ECHO on the EVHAC volunteering initiative and served as Chair of the Emergency Personnel Network from 2004-2010, as co-chair of ELRHA from 2008, and as a founding member of the steering committee for Keeping Children Safe.

Jonathan holds a degree from Oxford University (in Oriental Studies) and a Masters in International Relations from the Fletcher School of Law and Diplomacy. A Londoner, Jonathan lives in North London with his wife, an author, and three daughters.

Jonathan relaxes on squash and tennis courts, and with his family or good books and jigsaws.

Director of HR Services

Ben Emmens  /  ben@peopleinaid.org  /  +44 (0)20 3137 3592 

Ben is People In Aid’s Director of HR Services and has overall responsibility for People In Aid’s global HR services and the support People In Aid offers to member agencies in the management and support of their staff and volunteers. A HR/OD specialist, Ben has held a range of leadership and management roles within the public, private and not-for-profit sectors, both in the UK and abroad.

Prior to joining People In Aid in 2003, he worked for Save the Children UK and was part of the international HR team, working with a wide range of emergency and development programmes around the world.

Prior to joining Save the Children UK in 2001, he was part of the senior management team at Design Research Unit, an international, multi-disciplinary design consultancy. As an Associate Director he had project management, proposal development and marketing responsibilities and also acted as the senior management lead on HR and learning, quality management (ISO 9001), corporate social responsibility, facilities management and IT.

Senior HR Consultant

Alicia Oughton  /  alicia@peopleinaid.org  /  +44 (0)20 3137 3593

Alicia joined People In Aid in September 2011 as the HR Services Team Leader managing People In Aid's HR Services Team and ensuring the consistent high quality delivery of the workplan including core membership products and services, certification, and where required, paid-for work. Alicia's career history spans various countries such as Haiti, Pakistan, Afghanistan, occupied Palestinian territories and Israel, North Sudan and Bangladesh. Alicia has experience in roles such as HR Consultant, HR Manager, and Assistant Country Director in the humanitarian and development sector as well as fifteen years in administration management in the UK retail sector. Alicia currently lives in North London and is enjoying researching for a new home with interior design magazines, getting back into playing badminton and catching up with friends.

HR Services Team Leader

Maduri Moutou  /  maduri@peopleinaid.org

As HR Services Manager Maduri leads on resources, workshops and events as well facilitating a number of networking groups for members. She also coordinates People In Aid's international work working closely with regional consultants as well as working in a business development role.

Maduri gained over four years experience within learning & talent management in the private sector before moving to the humanitarian and development sector, starting to work for People In Aid in 2006. Maduri took a sabbatical in 2005 to volunteer for a local Sri Lankan NGO and has enjoyed voluntary work with a London-based Tamil Womens Advocacy Group.

Maduri has a Bachelors degree in Cell Biology from Kings College London (2000) and a Masters in International Business Management from the University of Surrey (2001). She is a member of the UK’s Chartered Institute of Personnel and Development (CIPD) and is both Level A & B qualified in psychological testing (through the British Psychological Society, 2006).

In her downtime, Maduri enjoys travelling and cooking.

HR Services Manager

Emmanuelle Lacroix  /  emmanuelle@peopleinaid.org  /  +44 (0)20 3137 3596

In her role of HR Services Manager, Emmanuelle primarily leads on resources, workshops and events as well facilitating various networking groups for members.

She also coordinates People In Aid's international activities, working in close collaboration with regional consultants. In addition to this, her position includes a business development capacity.

After a couple of years work in the commercial world where she started to build her HR career, Emmanuelle joined the Sector early 2005 as part for the International Personal Team at the British Red Cross. Her time with BRCS included a year as the HR & Admin Delegate in their bilateral program in the Maldives. She then moved to Save the Children in the Emergency HR Team in September 2008, before joining People in Aid in June 2011.

Emmanuelle holds a French Licence in Business Administration and a BA(Hons) in European Politics. She is also a member of the UK's Chartered Institute of Personnel and Development (CIPD).

In her spare time, Emmanuelle enjoys urban photography, street dance and discovering new cultures, whether round the corner or across the world.

HR Services Executive

Erika Stankeviciute  /  erika@peopleinaid.org  /  +44 (0)20 3137 3592

Erika works on the development and delivery of a wide range of membership products and services. Assisting People In Aid members in improving the quality of their people management. Amongst other things, Erika works in the organisation of People In Aid's bespoke support services, from conception through to evaluation. Prior to joining People in Aid in November, Erika was working as Human Resources Assistant and before that as Administration Assistant in the Finance Centre for UNICEF, Supply Division in Copenhagen.

After obtaining a bachelor degree in Contemporary History in 2007, Erika worked and travelled in New Zealand. Having moved to London recently, she is currently studying for her Certificate in Human Resources Management through the University of Wales. In her spare time she reads historical books and enjoys travelling. 

Communications Manager

Adam Bentham  /  adam@peopleinaid.org  /  +44 (0)20 3137 3594

Adam is Communications Manager at People In Aid. His responsibilities include the management of our database, website, newsletters, member correspondence and other external communications. Adam joined in April 2009 having previously held marketing and fundraising roles at national health charity, the British Liver Trust.

After studying Marketing in 2005, Adam spent a year working and living in Australia. Originally from Bournemouth, Adam now lives in North London and in his spare time enjoys reading and walking.  

 

Communications Executive

Roisin Mulligan  /  roisin@peopleinaid.org  /  +44 (0)20 3137 3599

Roisin is the Communications Executive at People in Aid, and her duties include upkeeping and maintaining the database, liasing and negotiating with member organisations and regularly writing the People In Aid newsletter. Before joining People in Aid in August 2011, Roisin worked as an English Language Teacher and has worked in Boston, Germany, Liverpool and rural Ireland, where she is originally from. She has a BA (Hons) in English and Philosophy from the University of Liverpool.

Roisin now lives in East London and enjoys theatre, reading, blogging and listening to music nobody's ever heard of.

Head of Finance

Emma Firth  / emma@peopleinaid.org

Emma is People In Aid's Head of Finance and is responsible for financial advice and guidance to the organisation, primarily at a strategic level, which involves overseeing all aspects of financial reporting both internally and externally, as well as providing assistance to the Executive Director and Finance Manager, ad hoc projects and financial planning.

Emma qualified as a Chartered Accountant with a top 20 firm of accountants and has experience in working with a wide variety of businesses in the commercial and not-for-profit sectors ranging from start-up businesses to multi-million organisations, as well as holding a training role where she trained accountants working in public practice. Post-qualification she worked in public practice and ran her own businesses for several years. Prior to joining People In Aid in October 2010 she recently held strategic financial roles in an International Development Charity and a national Animal Welfare Charity.

Emma grew up in South Africa and Cheshire, went to University in St Andrews and now lives in Oxfordshire. She enjoys spending time with her husband and two children, cycling and learning Spanish.

Finance Manager

Mathews Chanza  /  mathews@peopleinaid.org  /  +44 (0)20 3137 3597

Mathews is People In Aid’s Finance Manager and is responsible for the preparation of management accounts and cash flow accounts, maintaining sales and expenditure, assisting in budget preparation and the forecast and analysis of People in Aid’s financial position.

Mathews joined People In Aid in October 2010. He has a Bachelor of Accounting degree from the University of Malawi, and qualified as a Chartered Management Accountant in 2007. He has more than 5 years accounting experience in the charity and NGO sector. He is currently studying for his Masters in Business Administration at London Metropolitan University.

He lives in East London and in his spare time enjoys reading, travelling and playing tennis.

Operations Manager

Katja Pesari  /  katja@peopleinaid.org  /  +44 (0)20 3137 3595

Katja is the Operations Manager at People In Aid, responsible for the smooth running of the office, relationships with suppliers, the membership application and renewal process, incoming communications and event logistics, and supporting the Board of Trustees and the Director with management and governance tasks.

She joined People In Aid in 2009 from Street Child Africa, a development NGO, and had previously worked for an animal rights organisation and an environmental education INGO in the non-profit sector after project managing translators and interpreters in the commercial world. Katja studied Political Science with Sociology, Gender Studies and English at the University of Helsinki in her native Finland. She lives in North London and enjoys travelling, learning languages and volunteering for an HIV charity in her spare time.

Head of Fundraising

Lisa Smith  /  lisa@peopleinaid.org  /  +44 (0)20 3137 3598

Lisa is People In Aid’s fundraiser responsible for leading UK efforts in attracting private support from trusts, foundations, companies and individuals, as well as supporting regional initiatives.

After close to 10 years at CARE USA in various roles, including Director of Development for the Chicago Office, Coordinator for Strategic Planning and Special Projects for the Program Division, and Sr. Technical Advisor in Human Resources, Lisa joined the Department of Patron Services at the Chicago Symphony Orchestra to solicit high-end subscription sales for the SDA Annual Campaign. Lisa has consulted for Oxfam GB and also served as Deputy Director of Research for the City of Chicago’s Mayor’s Office of Program Development, which was the liaison office between the city and the philanthropic community. Her most recent position before joining People In Aid was as Head of Fundraising for the Bournemouth Symphony Orchestra where she was responsible for leading the orchestra’s fundraising team.

Lisa holds a Bachelor’s Degree in French from Middlebury College, Vermont and a Master’s of Science in Development Studies from the University of London, School of Oriental and African Studies.

Lisa lives in North London and when not working enjoys yoga, drawing, travelling and improvisation theatre.

Australia and Pacific

Regional Consultant, Australia

Lucy Quarterman  /  lucy@peopleinaid.org  /  +61 425 771262

Lucy Quarterman is People In Aid’s Representative for Australia and the Pacific supporting agencies improve their human resource practices.  In 2006/07 she convened the ACFID Human Resources working group.

Lucy has extensive experience in the development and facilitation of training workshops and has undertaken training consultancies for RedR Australia, The Antares Foundation, Oxfam Great Britain and ACFID.  Lucy is also a Sphere trainer and has facilitated events in Australia, Thailand, Indonesia and Fiji. 

Prior to consultancy, Lucy spent seven years with Oxfam Australia leading the International Human Resources team.    During this time Lucy visited many field offices including East Timor, Guatemala, Cambodia, Kosovo and Serbia. In 2002 Lucy spent three months on secondment to Oxfam Great Britain as the Programme Services Coordinator in Herat, Afghanistan.

Before entering the humanitarian aid sector, Lucy worked in Indigenous communities in the Northern Territory of Australia, and in the commercial world of logistics.

Lucy has a certificate in Human Resource Management, a Bachelor of Science in Logistics and a Masters of Social Science in International Development.

She lives with her husband Richard, sons Luca and Benjamin and beagle Mutley on a farm property a couple of hours outside Melbourne.

Regional Consultant, Australia

Angie Zogopoulos  /  angie@peopleinaid.org

Angie Zogopoulos is also one of our Regional Consultants for the Australia / Pacific region, based in Melbourne. This involves working with different agencies to promote and advocate for good practice in the field of human resources.

A human resource professional with 14 years experience, her expertise is in human resource management, strategy and policy development for expatriate and national staff, particularly in Australia and the Asia / Pacific region. She is experienced in the development, implementation and review of human resource policy and process for complex human resource management operations. This includes deployment and management of emergency personnel to large scale global humanitarian emergencies.

Prior to consulting Angie worked for the Australian Red Cross as their Human Resouce Manager for international deployments. Since 2005 Angie has consulted for the Australian Red Cross; the International Federation of Red Cross and Red Crescent Societies; the International Committee of the Red Cross; CARE Australia; JTA International; British Red Cross; The Antares Foundation and RedR Australia, undertaking field roles in Kenya, Afghanistan, Pakistan, Sri Lanka, Maldives and Indonesia in senior human resource roles.

Angie has a Bachelor of Commerce majoring in Economic Development (Hons) and has successfully completed post graduate studies in Human Resource Management and Human Resource Development.

Africa

Regional Consultant, East Africa

Teresa Kamara  /  teresa@peopleinaid.org

Based in Nairobi, Kenya, Teresa's role at People In Aid is to help build and maintain relationships, deliver services in the region including workshops and events and ensure the sustainability of People In Aid's East African work. Teresa works closely with the global HR Services Team from the People In Aid London office.

Having previously worked as the Deputy Director of Horn Relief, a development organisation dedicated to supporting sustainable peace and development in Somalia, Teresa has vast experience in directing program staff as well as 10 years experience in Strategic HR Management and HR capacity working for CARE.

Teresa's academic achievements include a BA in Broadcasting Journalism and an MA in World and Gender Studies. She is currently studying for an MBA from the United States International University (USIU) in Kenya.

 

Where to Find Us

People In Aid
Resource for London (previously known as The Resource Centre)
356 Holloway Road
London N7 6PA, UK

Arriving at Heathrow Airport:

Heathrow airport is on the Piccadilly Line of the London Underground train system and the journey to the Holloway Road station takes approximately one hour.

Taxis:

from Heathrow to Resource for London take approximately one hour and fifteen minutes.

From St Pancras (Eurostar):

After arriving at St Pancras International Station follow signs to Kings Cross Underground and take the Piccadilly Line eastbound to Holloway Road station. The journey will take approximately 6 minutes. Alternatively taxis from St Pancras International to Resource for London take approximately 10 minutes.

By London Underground train:

Take the Piccadilly line to Holloway Road station. On leaving the station turn left and walk under the railway bridge for 5 minutes. Resource for London is on the opposite side of the road and can be reached by using the pedestrian crossing.

By bus:

Buses 4, 17, 29, 43, 153, 253, 259, 271, 279 and X43 stop within a short walk of Resource for London. Also there are mobility buses available in the area, these are numbers 920, 921, 923 and 927.

Parking:

There are some unrestricted parking areas behind Resource for London. Contact us for more information. 

 

 

Complaints

We take complaints from our members seriously and have a procedure which will escalate such complaints, if necessary, to our Board of Trustees. This procedure is available for any member to see. The procedure covers complaints about our services and outputs, our staff as well as complaints about our members. The procedure does not propose action on disputes between our members and their own employees or volunteers, for which we are mandated simply to suggest ways of redress and consultation which could or should be available.

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