Case Study: The Value of Human Resources in Church Word Service Pakistan/Afghanistan
Our new case study from Church World Service Pakistan/Afghanistan explains how the organisation's performance was enhanced by an increased focus on staff care, recruitment and retention.
Church World Service Pakistan/Afghanistan (CWS-P/A) is an International Non-Governmental Organization (INGO) which implements humanitarian and development activities across Pakistan and Afghanistan. As part of its commitment towards continuous improvement, CWS-P/A regularly reviews HR policy and procedures.
One of the critical areas for CWS-P/A is ‘staff care and rewards’. In South Asian culture, people are often raised in a culture of extreme hard work and self sacrifice. The ability to take on more and more work is not usually recognised as a skill and therefore people do not necessarily think about compensating the efforts that their staff put into their work. This is often replicated within the private sector and staff are often not fairly compensated.
CWS-P/A takes this trend very seriously in its overall staff care policy. In an effort to ensure transparency and to ensure motivation levels stay high amongst staff, CWS-P/A have made strides in ensuring staff are fairly and equally compensated through both monetary and non-monetary rewards and incentives.
Considering that Pakistan/Afghanistan is a developing region with high inflation rates and risks, CWS-P/A believes that it needs to constantly strive to align organisational needs with staff needs. This is most applicable within its emergency response and rehabilitation programs, owing to the extreme resilience that humanitarian work demands in humanitarian settings.
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Date published: Thursday 16 August 2012
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