Publications
Member discount
People In Aid members are entitled to a discount on publications. If you are a member, please ensure you log in to get the reduced price.
Handbooks
Building HR Capacity
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Members: £7.50 | Non-members: £10.00 |
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Recent organisational trends, such as decentralisation and devolution within HR structures, have changed the way HR professionals need to work. There is a need for HR professionals to shape organisational strategy, influence line managers and senior management teams, and lead their organisations through change
Child Protection
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Members: £7.50 | Non-members: £10.00 |
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Child Protection- The Role of HR. - This publication covers the risks and issues of child abuse in international aid and development agencies, what to put in place to facilitate having a child safe agency, and provides tools to use in recruitment and selection.
Debriefing Aid Workers: A comprehensive Manual
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Members: £7.50 | Non-members: £10.00 |
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This handbook is a revised and updated version of the Effective Debriefing Manual and gives you an understanding of the impact of stress on your staff, and includes practical training in how to debrief staff. It contains extensive details on operational debriefs and exit interviews.
Develop Your People and Organisation
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Members: £7.50 | Non-members: £10.00 |
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This workbook is designed to offer a framework to assist organisations to develop staff and begins by looking at organisational development, moves through team and group development, then finishes with individual development.
Developing a Human Resources Strategy
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Members: £7.50 | Non-members: £10.00 |
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This handbook, written for one of the series of successful People In Aid workshops, aims to provide some guidance mainly to those organisations which are planning to develop an HR Strategy for the first time. It is aimed to help you to plan your process and to avoid some of the pitfalls along the way. For those agencies who have already got an HR strategy and are thinking about producing a further one we hope that it will help you to think through how to improve on the process that you used last time.
Health and Safety in Aid Agencies
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Members: £7.50 | Non-members: £10.00 |
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This handbook covers two key areas in health and safety, namely risk assessment and the principles of managing and implementing health and safety policies in aid organisations.
Managing People Effectively at at Distance
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Members: £7.50 | Non-members: £10.00 |
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This handbook provides guidance and a reference on Managing People Effectively at a Distance. It covers, for example, developing relationships, leading virtual teams and the use of technology.
Mentoring
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Members: £7.50 | Non-members: £10.00 |
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This booklet is intended as an introduction to mentoring, allowing readers to identify some of the issues they may face organisationally, when implementing a mentoring scheme. It takes into account some of the challenges and constraints when implementing an international mentoring scheme. It will help identify the questions which would need to be asked and the areas which would need to be researched in more depth.
People Management for Line Managers
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Members: £7.50 | Non-members: £10.00 |
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The handbook focuses on development and relief sector line managers’ people-management awareness and skills, paying particular attention to line managers’ responsibilities that are shared (or may be overlapping) with the organisation’s Human Resources function.
Practical Application of Competencies in Aid Work
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Members: £7.50 | Non-members: £10.00 |
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Many organisations involved in delivering development and humanitarian responses are now using competency frameworks to underpin the performance of their staff and to have a more open dialogue about that performance. This handbook focuses on the very practical aspects of how to make those frameworks come alive for line managers and staff using them. The handbook will be especially useful for those managing and recruiting staff in international aid & development agencies.
Supporting Staff Responding to Disasters: Recruitment, Briefing and On-going Care
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Members: £7.50 | Non-members: £10.00 |
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This handbook was written by Dr Debbie Lovell-Hawker Clinical Psychologist at Oxford University , to accompany a very successful workshop on the subject. As well as topics on how to cope with aid sector trauma, it includes specific reference to the Asian tsunami and a range of practical tools.
Guidelines
Preventing Accidents - Revised Edition 2003
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Members: £5.00 | Non-members: £7.50 |
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An updated, revised and comprehensive handbook which raises awareness of ways in which accidents can be prevented.
Preventing HIV AIDS - Revised Edition 2003
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Members: £5.00 | Non-members: £7.50 |
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A revised, updated and comprehensive edition of Preventing HIV/AIDS, this handbook offers agencies background information to help them draw up their own HIV/AIDS policy.
Staff Health and Welfare
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Members: £5.00 | Non-members: £7.50 |
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These guidelines are intended to raise awareness of health care issues amongst organisations and their staff who travel internationally. In addition they guide organisations on how best to make appropriate health care available, before, during and after international assignments. They also help organisations budget realistically for all expenses related to health care.
Work Life Balance
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Members: £5.00 | Non-members: £7.50 |
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This publication is designed to raise awareness of Work-Life Balance issues in the aid sector and act as a resource to help agencies draw up Work-Life Balance policies
Resource sheets
Avian Flu Resource Sheet
Resource sheet listing practical resources and web links relating to Avian Flu.
Career Resources
Resource sheet listing practical resources and web links relating to a career in the aid and relief sector.
Child Protection
Resource sheet listing practical resources and web links relating to child protection.
Counselling services
Resource sheet listing practical resources and web links relating to counselling services.
Diversity and Working in Diverse Cultures
This resource sheet is particularly relevant to those with responsibility for developing diversity strategies to respond to the issues of working within different cultures and with people of different cultures, or to those managing diversity related issues.
Governance Resource Sheet
This resource sheet highlights a range of websites which can provide you with information about most aspects of governance for your organisation.
HIV / AIDs
Resource sheet listing practical resources and web links relating to HIV / AIDs.
Insurance Provision
Resource sheet listing practical resources and web links relating to providing insurance.
International Recruitment
Resource sheet listing practical resources and web links relating to recruiting internationally in the aid and relief sector.
Myanmar Staffing Issues
Myanmar Staffing Issues - once you have read this resource sheet, please note the evaluation form at the end of the document. We would be most grateful if you could fill this in and send to maduri@peopleinaid.org
Training Development Sources
Resource sheet listing practical resources and web links relating to training development.
Training Providers
Resource sheet listing practical resources and web links relating to finding relevant training in the aid and relief sector.
Volunteering resources
Resource sheet listing practical resources and web links relating to volunteering resources in the sector.
Information notes
Basic Elements in a Human Resource System
An information note outlining 25 key elements in a Human Resource System, from organisational structure to social interaction.
Basic Training for NGO workers
Information note outlining basic training for workers in the NGO sector, covering the humanitarian essentials and induction.
Developing Behavioural Competencies
This Information Note reports on work undertaken as result of discussion at EPN4 (2002) which attempted to articulate generic managerial competencies for HR and Programme Managers working for relief NGOs from Europe, and more recently a major piece of work conducted by People in Aid on “Behaviours which lead to effective performance in humanitarian response” (2007).
E-mail Management Guide
7 tips on how to manage your e-mail more efficiently.
Effective Debriefing
Information sheet on issues to consider regarding debriefing. Includes a ten step guide to routine personal debriefing.
Emergency Response Rosters
An information note providing comprehensive details on emergency response rosters, covering the advantages; pitfalls and various considerations.
Enhancing Staff Security
Information note providing details relating to staff security at various levels including, organisational, field and individual. Includes an outline of staff vulnerabilities.
Learning Methodologies
Information note on types of learning styles and methodologies.
Learning Styles
Information regarding Learning Styles which is an overarching term covering a spectrum of modalities, preferences and strategies by which individual absorb, process and respond to situations and input resulting in learning.
Personnel Management in Iraq
This information note looks at how organizations have cultivated stable, effective and contented staffs in a difficult programming environment.
References
This Information Note has been developed to assist those with responsibility for obtaining or providing pre-employment references.
Staff Care Manual for East Africa
This Manual Template is part of a People In Aid and Inter-Agency Working Group initiative, whereby agencies share their knowledge and experience of a particular issue in order to increase the quality of people management generally within the sector.
Staff Vulnerabilities
This information note looks at the vulnerabilities of staff concerning areas such as Age/previous work experience, Race, Religion, Gender, Nationality, Status/position, Language and communication skills and ethnicity.
Succession Planning
The information note looks at the background and approaches to succession planning, fairness and equity and business benefits.
The role and impact of governance on HR
This information note sets out the responsibilities of such a body in regard to people management, offers insights from HR (human resource) professionals on the role of such bodies in HR and suggests some tools and references Trustees can use to ensure their organisations are as effective as is possible in the area they all share in common: the management of people.
Training and Development
Information sheet outlining the evaluation of training and development and the training and development cycle.
The Code
English version
Revised Code of Good Practice in the management and support of aid personnel - Launched September 2003
French version (Code de Bonne Pratique)
A translation of the People In Aid Code of Good Practice, in French
German version
The Code of Good Practice translated into German.
Making a difference - Evaluating the impact of the People In Aid Code
People In Aid’s vision is of a world in which organisations work effectively to overcome
poverty. This research therefore sought to understand the extent of People In Aid’s
impact through the Code of Good Practice i.e. has it enhanced organisational
effectiveness and/or increased the impact of programmes, directly or indirectly, and if so,
“in what ways and by what measures.”
The research essentially explores three questions:
• How have People In Aid, and specifically the Code, made a difference?
• To whom?
• What are NGOs saying will help them still further?
Spanish version (Código de Buenas Prácticas)
A translation of the People In Aid Code of Good Practice, in Spanish
General publications
Behaviours which lead to effective performance in humanitarian response
This report cover the use and effectiveness of competency frameworks within the humanitarian sector. The research was undertaken in February and March 2007, and draws on the experience and insights of a wide range of stakeholders including the Red Cross, Care International, CRS, the IRC, Mercy Corps, Oxfam, Save the Children and World Vision International, as well as HAP International, Bioforce and ALNAP.
The report identifies 8 common competency areas consistently applied to humanitarian roles, highlights practical tools and suggests ways in which the use of competency frameworks can be grounded within organisations.
Ahead of The Field
In 1997, 12 agencies began a three-year pilot of the People In Aid Code of Best Practice in the Management and Support of Aid Personnel. Ahead of the Field reports on the experiences of these agencies over the period to 2000.
Bio-chemical Warfare
As the topic of bio-chemical warfare is increasingly relevant, People In Aid has collated a list, from a variety of sources, of references to available resources and information.
Comprendre les Ressources Humaines dans le Secteur Humanitaire
Il décrit lapproche du secteur humanitaire sur le plan des Ressources Humaines et les facteurs pouvant avoir une incidence sur son efficacité et son potentiel.
Depleted Uranium
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Protection of Aid Workers from Depleted Uranium and other hazards in Kosovo
Enhancing Quality in HR Management in the Humanitarian Sector
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This handbook responds directly to a survey of agencies which highlighted the current HR priorities being addressed by ECHO partners. It highlights major issues under 3 key themes recruitment and selection, employment and management and retention and career development.
Entender los RH en el sector humanitario
Describe cómo se plantean los RH en el sector humanitario y los factores que afectan a la eficiencia y al potencial.
Heart of Humanitarian Relief
A report from a one day symposium, Heart of Humanitarian Relief: Managing and supporting people effectively in a challenging global context.
The event was run jointly by People In Aid and The Headington Institute in Baltimore USA, November 2007.
Human Face of Aid
The purpose of this study was to describe the number of people employed by UK aid agencies in the UK and developing countries and to present a picture of the professions of expatriate staff.
Induction, Briefing, Handovers Guidelines
This document is part of a People In Aid initiative whereby agencies share their knowledge and experience of a particular issue in order to increase the quality of people management generally within the sector. For those agencies which have no established policy we hope the document both prompts and assists you. For those agencies which already have a policy, perhaps the document will encourage a re-think in one or two areas, or a complete revision.
The following notes are not intended to give you an ‘off the shelf’ policy which you can immediately use within your own organisation.They do, however, offer you the thinking and experiences of other agencies in our sector and prompt you to assess how your own organisation, with its unique mission, values and resources, can best respond to your organisational and staff needs in this important policy area.
Measuring HR Effectiveness - A Toolkit
The guiding principle in the People In Aid Code of Good Practice is that ‘People are central to the achievement of the organisation’s mission’. This Toolkit is designed to help managers evaluate the extent to which that is the case – it enables an organisation to audit its HR and people management systems, policies and practices, and identify priorities for action. It will work in most contexts, and has been designed specifically to be used in head office, regional office or local / field office environments.
It comprises a set of diagnostic questionnaires, guidelines and tips that enable organisations involved in humanitarian relief and development programmes to measure and evaluate the effectiveness of their HR / people management policies and practices, and address any gaps or shortcomings. In other words, it’s an HR audit.
The HR audit is built around six core categories of people management, namely:
- Planning
- Recruitment
- Deployment
- Management
- Development
- Transition
Mejorar la Calidad de la Gestión de RH en el sector Humanitario
Este manual describe y analiza las cuestiones y desafíos que afectan a las agencias, y cómo las agencias responden a ellos. A través de sus experiencias y mediante la presentación de estudios monográficos, su objetivo es proporcionar información a los profesionales sobre métodos para tratar cuestiones y problemas; además de sugerencias sobre recursos que permitan acceder a conocimientos expertos, información y ejemplos de buenas prácticas.
Performance Management
A report, commissioned by People In Aid on behalf of EPN on Performance Management.
Recruter et fidéliser le personnel humanitaire
Les problèmes de recrutement et de fidélisation semblent parfois aussi anciens que le secteur humanitaire. Ils sont à la base de la création de l'association People In Aid en 1994, en réponse au constat de l'impact d'une moindre qualité des ressources humaines sur l'efficacité des programmes d'aide.
Depuis de nombreuses agences ont pu échanger sur ces aspects, favoriser une prise de conscience en leur sein et apporter des réponses variées à ces problèmes.
Cependant l'accroissement des besoins humanitaires conjugué aux tendances démographiques dans les pays du Nord, entraînant une rarification de la main d'oeuvre qualifiée, risquent de renforcer l'acuité des enjeux. L'engouement pour le secteur semble soutenu auprès des nouveaux entrants, comme en témoigne notamment en France l'explosion de l'offre de formation supérieure dans le domaine, et les problèmes de recrutement se situent surtout sur les profils expérimentés.
Ce guide tire les leçons des études conduites notamment parmi les membres de People In Aid et du Groupe de Travail Inter-Agences (GTIA), avec pour objectifs:
- d'analyser les raisons des difficultés de recrutement du secteur et d'un turnover souvent élevé;
- d'identifier les facteurs permettant aux employeurs du secteur de mieux acquérir et cultiver les compétences et l'implication dont ils ont besoin dans leurs équipes;
- de présenter des pratiques innovantes mises en place par différents acteurs pour répondre à ces problèmes.
Résoudre les problèmes de qualité de gestion du personnel
Il analyse les problématiques identifiées par les agences et les dirige vers des documents, des instruments et des pratiques exemplaires dans ce domaine
Team Management Workbook
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Compiled to accompany the People In Aid workshop on Team Management, this workbook covers topics such as:
- leaders and managers
- managing teams
- effective communications
- cross-cultural sensitivity
- decision making
It is a useful resource for organisations committed to improving how well their teams are managed.
Trends in executive compensation in the UK voluntary sector
The focus of this research – executive compensation in the UK voluntary sector – is a critical and timely issue, with broad relevance, even outside the UK. In our experience, which is global, the findings of the research should be of value equally to non-profit organizations working from North America, other parts of Europe, and Asia.
Documents
Conspectus HR & Payroll Management Systems
Consultants
A package of information relating to employing consultants, reproduced with kind permission of Tearfund
Distance Management Workshop Notes
Notes made during the People In Aid Distance Management Workshop in October 2003. Covers key issues including communicating at a distance, technological developments, dealing with issues and resources.
Employee Wellbeing Symposium report
In October 2006, more than 30 humanitarian and international development professionals gathered in London for a symposium entitled ‘Employee wellbeing’, organised by People In Aid. This report captures the sharing of knowledge, good practice and mutual support the symposium provided lived on how best to promote the physical and psycho-social wellbeing of staff in the humanitarian/development sector.
Employment Reference Guidelines for the Sector
People in Aid with the collaboration of members and EPN participants have been working together on a way to improve employment references within the sector. A set of employment reference guidelines and proforma have been created and can be used in the recruitment of all personnel.
These include some useful good practice, information on the legal issues and advice on how to improve efficiency in recruitment and referencing. A further phase to this project will be for interested members to trial the guidelines and proforma within their existing process for a set period. To find out more about taking part in this exciting pilot please contact Maduri@peopleinaid.org
Governance
Resource sheet listing practical resources and web links relating to governance.
Guidelines on Mental Health and Psychosocial support in Emergency settings
Inter-Agency Standing Committee Guidelines on Mental Health and Psychosocial support in Emergency settings. The Guidelines offer essential advice on how to facilitate an integrated
approach to address the most urgent mental health and psychosocial issues in
emergency situations.
Guidelines on Mental Health and Psychosocial support in Emergency settings
The Inter-agency standing committee (Iasc) Guidelines on Mental Health and Psychosocial support in Emergency settings.
These Guidelines offer essential advice on how to facilitate an integrated approach to address the most urgent mental health and psychosocial issues in emergency situations.
Health & Safety - Fire Safety Checklist
Health & Safety - Food Hygiene Checklist
Health & Safety - Kitchen Checklist
Health & Safety - Site Risk Assessment
Health & Safety - Useful Telephone Numbers
Health & Safety - Work Equipment Risk Assessment
Humanitarian Response Review - Summary/response
The Humanitarian Response Review was commissioned to assess the humanitarian response capacities of the UN, NGOs, Red Cross/Red Crescent Movement and other key humanitarian actors including the IOM, identify the gaps and make recommendations to address them. It contains many recommendations to improve current deficiencies in the system. We have digested the report for you focusing exclusively on human resources matters. Below you will find mostly direct quotes from the report, and some commentary from People In Aid.
La capacidad de respuesta a un surge en el sector de desarrollo y ayuda humanitaria -Sumario
La capacité d'intervention rapide dans le secteur humanitaire et de développement - Résumé exécutif
Résumé exécutif
Cette étude de la capacité d'intervention rapide a été entreprise dans le contexte du projet pour le Renforcement des Capacités Humanitaires (www.ecbproject.org) à la demande des Directeurs Humanitaires des agences affiliées au Groupe Interagence. Le but de ce rapport est d'abord mais pas exclusivement de stimuler un débat et une réflexion sur l'attribution des ressources pour le développement d'une capacité d'intervention rapide.
Motivar al Personal Fijo y Vountario Empeado en el Sur
La gente en ayuda comisionó la investigación para mirar las maneras de las cuales estas organizaciones motivan a su personal y voluntarios. La puntería era identificar los varios incentivos no financieros usados por NGOs que trabajaba en el sur. La investigación fue emprendida por FRONTERA, una gerencia internacional y la organización que consultaba del desarrollo, trabajando con los consultores del en-pai's.
Motivating Staff and Volunteers working in NGOs in the South
People In Aid commissioned research to look at ways in which these organisations motivate their staff and volunteers. The aim was to identify the various non-financial incentives used by NGOs working in the South. The research was undertaken by FRONTERA, an international management and development consulting organisation, working with in-country consultants.
Motiver le Personnel et les Volontaires des ONG travaillant dans le Sud
Les gens dans l'aide ont commissionné la recherche pour regarder les manières dont ces organismes motivent leur personnel et volontaires. Le but était d'identifier les diverses incitations non financières employées par NGOs travaillant dans les Sud. La recherche a été entreprise par FRONTERA, une gestion internationale et l'organisation de consultation de développement, fonctionnant avec des consultants en matière de dans-pays.
People Count 2005 Executive Summary
People Count, a report offering benchmarks for Human Resources in the UK Voluntary and Community Sector, including UK based international development organisations, is now available. People Count involved gathering detailed information about performance and practice from 136 medium and large voluntary organisations and covered: diversity of the workforce; HR processes; employee relations and the HR function itself. Full details of the report, which is available in three volumes, are available.
People In Aid International HR Conference (Feb 2007): Strategic Human Resources Management in a global context
Report from the People In Aid International HR Conference, Strategic Human Resources Management in a global context, Geneva, 7th February 2007
People In Aid International HR Conference (Feb 2008): Building effective and responsive INGOs: The role of strategic HR
Report from the People In Aid International HR Conference, Building effective and responsive INGOs: The role of strategic HR, Geneva, 8thFebruary 2008
People In Partnership
A report on HR in NGO relationships
Resiliance of Aid Workers
This article explores how promoting enhanced resilience among aid workers could help mitigate the adverse effects of stress and trauma, with a consequent positive impact on both their professional and personal lives.
Surge Capacity in the Humanitarian Relief and Development Sector
Research conducted into understanding surge capacity in the humanitarian relief and development sector .
As the scale and complexity of emergencies grows this will clearly impact on those humanitarian and development agencies mandated to respond. It implies that, if these agencies are to continue to fulfil their mandates they will need to pay greater attention to their capacities to rapidly respond in times of increased need. This includes investing in these capacities between emergencies, as well as developing shared capacities between themselves – two critical issues highlighted, for example, in the Tsunami Evaluation Coalition’s (TEC) recent Synthesis Report (Telford et al, 2006). These capacities are commonly referred to as surge capacities.
The purpose of this paper is to foster a deeper understanding of ‘surge capacities’ by : offering definitions and identifying the triggers, or drivers for surge (Chapter 1); exploring how surge capacity is resourced (Chapter 2); enacted (through surge capacity mechanisms (Chapter 3); and effectively enabled (Chapter 4). The paper concludes by drawing together the key findings and offering agencies further ‘food for thought’.
Turnover and Retention - Literature Review Jan 2006
The objective of this literature review was to capture the broadest possible view of turnover and retention, not only covering humanitarian agencies, but also the corporate sector.
Turnover and Retention - Literature Review Summary - Jan 2006
This summary of current literature on turnover and retention is largely based on the literature review document that was simultaneously prepared for People In Aid, Turnover and Retention - Lit Review - Jan 2006
Understanding and addressing staff turnover in humanitarian agencies
Over the past ten years, staff turnover has become a major concern for humanitarian
agencies. It has sometimes been presented as a reality humanitarian agencies have to live with,
but it has also been blamed for reducing the effectiveness of programmes as a result of
discontinuity in staffing and loss of institutional memory. Yet, while much discussed, no one has
attempted an in-depth study offering a detailed consideration of the causes and consequences
of staff turnover in the humanitarian sector. This paper aims to fill this gap by providing
guidance and ideas for further action at agency and sector level. It is based on research by
People In Aid and the Emergency Capacity Building Project,1 and over 200 interviews with
aid workers, humanitarian organisations, think-tanks and donor agencies.
Working Effectively with Consultants
Notes from an affinity group on working effectively with consultants - held in June 2004.
How we work
2004 Members' Forum Summary
Notes from the Members' forum held in November 2004.
DFID Evaluation - 2004
Evaluation of People In Aid, commissioned by DFID.
Member Survey 2007
People In Aid commissioned Development Assistance Research Associates (DARA) to conduct an external and independent evaluation of its impact and effectiveness.
This report documents the results of a web and telephone based survey, conducted amongst the members of the network.
People In Aid Member Survey 2006
Summary of results from a web based survey conducted amongst People In Aid members.
People In Aid Strategic Plan 2005-2009
Details of the People In Aid Strategic plan